The first stage is to contact us. The quickest way for us to put things right is to call us. You will be able to speak to one of our friendly team and let them know what happened.
If you have a complaint about your bill, call 0345 600 3 600
If you have a complaint about your water supply or sewerage service, call 0345 600 4 600
You can also contact us online via live chat or by making an enquiry.
Alternatively, you can write to us.
If you have a complaint about your bill, send it to Wessex Water, 1 Clevedon Walk, Nailsea, Bristol, BS48 1WA
If you have a complaint about your water supply or sewerage service, send it to Wessex Water, Operations Centre, Claverton Down, Bath, BA2 7WW
We’ll listen and try to fix the problem straight away. If we can’t, we’ll aim to get back to you within five working days.
If we don’t get back to you within 10 working days, you may be entitled to compensation under our promise.
We aim to resolve your complaint at this stage but if you are not happy you can take it to stage two.