Help with your meter
How to read your meter
Find and read your water meter by following these simple steps.
Send us a meter reading
You can send us a meter reading online if we have estimated your bill.
Return to unmetered charges
After switching to a meter, you have up to two years to change your mind.
Switch to metered charges
Apply for a meter
Apply to have a meter fitted to take control of your bills – it's free to switch and 9 in 10 customers who switch save more than £150 a year.
If you have a smart meter
If you are on unmetered charges and we have installed a smart meter at your property, you can switch to metered charges.
Our Money Back Guarantee
If you don't save money, you can switch back to unmetered charges.
Calculate your metered bill
Find out how much money you could save by switching to a meter.
Metering terms and conditions
If you have a meter or have applied for one, the following terms and conditions apply.
A smarter way to manage your water
We’re embarking on one of our most exciting and ambitious programmes to upgrade our water meters to smart meters – find out everything you need to know at this stage.