Core customer information

Find out how long we’ll take to respond to contacts and incidents, and how much we’ll pay if we fail to meet our promises.

How we can help if you need support due to age, ill health, disability, mental health or a temporary change in your situation.

Find out what each part of your bill means, how to pay it and how we can help if you need support.

What to do if you have no water, a leak or are experiencing an issue with your supply, such as a change in colour, taste, smell or pressure.

What to do if your drains are blocked, sewage has entered your home or garden, or you have spotted something strange in or near a watercourse.

How to resolve issues relating to our services, such as water supply interruptions and sewer flooding.

Find out how we will support you during an incident and what you can do to ensure you are prepared.

If you are not happy with our service, find out how to make a formal complaint.

Criminals sometimes use scams to pretend to be us – discover how to spot them and what to do if you are targeted.

What to do if you have spotted a leak, how to check if you have one on your property and how to claim a leak allowance.

Find out how to send us a reading online or what to do if you want to switch to a meter.

If you are a Wessex Water customer who has a meter, has applied for a meter, or has had a smart meter installed by us, our terms and conditions apply.

If you fail to pay your bill, we may take action to recover any money you owe us. Find out what these could be and what support we have on offer if you need help paying.

Every aspect of our performance is closely monitored and regulated – discover who our regulators are and what they do.