Sewer flooding
What to do during and after a sewer flood, and how to prevent flooding in the future.
During a flood
Report a flood
Find out who is responsible for different types of flooding so that you know who to contact.
What to do during a sewer flood
This guide explains what to do and how we can help during a sewer flood.
After a flood
Cleaning up after a sewer flood
We offer a free clean-up service for sewer floods – learn about what to expect when we visit.
Claim compensation for sewer flooding
Check if you are eligible for compensation and find out when and how to make a claim.
Understanding flooding
Causes of sewer flooding
Learn about the common causes of sewer flooding and how we are tackling them.
Sewer pipe responsibility
Discover which sewer pipes are your responsibility and which ones we look after.
Preventing flooding
Keep your home blockage-free
Putting the wrong things down the drain and toilet can lead to blockages and sewer flooding.
Manage your rainwater runoff
Improving how you manage rainwater runoff can reduce the stress on our sewer system.
Find help through the National Support Network
It’s completely normal to feel stressed or anxious after experiencing a sewer flood. If you’d like some extra support, the National Support Network (NSN) is here to help.
The NSN acts as a support hub, connecting you to trusted services like helplines. It allows you to talk to someone and get the help you need.
