Community Drop-Ins
If you want advice or have a question about our services, you can speak to us in person at one of our Community Drop-In sessions.
About the sessions
Our sessions, which are being held at locations across our whole water supply and wastewater area, will give you the chance to speak with a Customer Adviser who will act as the point of contact for your local community.
They can:
- answer questions about your bill
- refer you for support if you are struggling to pay your bill
- provide advice on saving water and avoiding blockages
- answer questions about water quality, plumbing and drainage.
Watch this video to find out how they've helped customers so far.
Location, dates, and times
You can attend our sessions on the following dates. Sessions will be held from 10am to 12pm and 1pm to 2pm.
You do not have to book – just show up on the day. If you would like to arrange a dedicated time slot, please email community@wessexwater.co.uk.
Use the map below to find your closest drop in day location.
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Location |
Dates |
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Bath Central Library, 19-23 The Podium, BA1 5AN 10am to 12pm, 1pm to 2pm |
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Blandford Blandford Library, Blandford Forum, DT11 7DW 10am to 1pm |
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Bournemouth - Bournemouth Library Bournemouth Library, 22 The Triangle, BH2 5RQ 10am to 2pm |
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Bradford on Avon Bradford on Avon Library, Bridge St, BA15 1BY 10am to 12pm |
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Bridgwater Bridgwater Library, Bridgwater House, King Square, TA6 3AR 10am to 12pm, 1pm to 2pm |
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Bridport Bridport Library, South St, DT6 3NY 10am to 2pm |
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Bristol - Bedminster Bedminster Library, 4 Bedminster Parade, Bedminster, BS3 4AQ 10am to 12pm, 1pm to 2pm |
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Bristol - Fishponds Fishponds Library, Robinson House, Hockey's Ln, Fishponds, BS16 3HL 10am to 12pm, 1pm to 2pm |
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Bristol - Keynsham Keynsham Library & Information Service, Civic Centre, Market Walk, Keynsham, BS31 1FS 10am to 12pm |
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Bristol - Lawrence Weston Ambition House, 2 Stile Acres, Lawrence Weston, BS11 0PZ 10am to 12pm, 1pm to 2pm |
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Burnham-on-Sea Burnham-on-Sea Library, 1 Princess St, TA8 1EH 10am to 12pm |
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Calne Community Hub and Library, The Strand, SN11 0JU 10am to 12pm, 1pm to 2pm |
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Castle Cary The Shambles, Market Place, Castle Cary, BA7 7AH 10am to 12pm |
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Chard Chard Library, Holyrood Lace Mill, Holyrood St, TA20 2YA 10am to 12pm, 1pm to 2pm |
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Cheddar Cheddar Library, Union St, BS27 3NB 10am to 12pm |
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Chippenham Chippenham Library, Timber St, SN15 3EJ 10am to 12pm, 1pm to 2pm |
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Crewkerne Town Hall, Market Square, TA18 7LN 10am to 12pm |
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Devizes Devizes Library Sheep St, SN10 1DL 10am to 12pm, 1pm to 2pm |
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Dorchester Dorchester Library, South Walks House, Charles St, DT1 1EE 10am to 2pm |
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Fordingbridge New Life Community Church, 1 High St, SP6 1AS 10am to 2pm |
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Gillingham Gillingham Library, SP8 4UA 10am to 2pm |
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Ilminster Ilminster Library, Ditton St, TA19 0BW 10am to 12pm |
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Langport The Angel, Bow Street, Langport, TA10 9PQ 10am to 12pm |
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Martock Martock Library, North St, TA12 6DL 10am to 12pm |
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Melksham Melksham Library, Community Campus, Market Pl, SN12 6ES 10am to 12pm |
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Minehead Minehead Town Council, 1 - 3 Summerland Road, TA24 5BP 10am to 12pm |
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Nailsea Nailsea Library, 6, Crown Glass Shopping Centre, 8 Colliers Walk, BS48 1RH 10am to 12pm, 1pm to 2pm |
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Poole Waste Not Want Not, 70 High St, BH15 1DA 10am to 2pm |
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Poole Wesley's Café, High St, BH15 1DF 10am to 2pm |
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Porlock Porlock Community Library, The Old School Centre, High St, TA24 8NP 10am to 12pm |
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Portland Portland Library, Straits, Easton, DT5 1HG 10am to 1pm |
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Ringwood Ringwood Library, Christchurch Rd, BH24 1DW 10am to 2pm |
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Salisbury Salisbury Library, Market Walk, SP1 1BL 10am to 2pm |
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Shepton Mallet Shepton Mallet Library, 2 Market Place, BA4 5AZ 10am to 12pm |
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Somerton Somerton Community Library, Cox's Yard, West St, TA11 7PR 10am to 12pm |
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South Petherton South Petherton Community Library, 3 St James's St, TA13 5BS 10am to 12pm |
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Street Street Library, 6 Leigh Rd, BA16 0HL 10am to 12pm, 1pm to 2pm |
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Swanage 30-32 High St, BH19 2NU 10am to 2pm |
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Taunton Taunton Library, Paul St, TA1 3XZ 10am to 12pm, 1pm to 2pm |
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Trowbridge Wiltshire Library, 484 Bythesea Rd, BA14 8BS 10am to 12pm, 1pm to 2pm |
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Verwood Verwood Library, 1 Manor Rd, BH31 6DS 10am to 1pm |
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Wareham Wareham Library, South St, BH20 4LR 10am to 1pm |
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Warminster Warminster Library, Three Horseshoes Walk, BA12 9BT 10am to 2pm |
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Wellington Wellington Library, 16 Fore St, TA21 8AQ 10am to 12pm |
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Wells Wells Library, Union St, BA5 2PU 10am to 12pm, 1pm to 2pm |
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Westbury Westbury Library, Westbury House, Edward St, BA13 3BD 10am to 2pm |
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Weston-super-Mare Weston Central Library, Town Hall, Walliscote Grv Rd, BS23 1UJ 10am to 12pm, 1pm to 2pm |
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Weymouth Dry Dock Pub, 6-7 St Thomas St, DT4 8EW 10am to 2pm |
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Wimborne Wimborne Library, Crown Mead, Wimborne Minster, BH21 1HH 10am to 2pm |
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Wincanton Wincanton Library, Carrington Way, BA9 9JS 10am to 12pm |
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Wiveliscombe Wiveliscombe Community Library, 9 The Square, TA4 2JT 10am to 12pm |
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Yate Yate Library, Yate Shopping Centre, 15 W Walk, BS37 4AX 10am to 12pm, 1pm to 2pm |
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Yeovil Yeovil Library, BA20 1PY 10am to 12pm, 1pm to 2pm |
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Helpful information