Terms and conditions
Chard water butt pilot terms and conditions
August 2024
Where to find information about us and the water butts we are offering
You can find everything you need to know about this offer on the Wessex Water website and on the letter and leaflet sent to you before you order. Key information about the offer is available within these terms and conditions.
When you order your water butt, you agree to:
- Install the water butt. Installation instructions are available on our website. Please review these instructions before ordering to ensure that you are confident you can install the water butt yourself.
- Regularly use the water collected in the water butt so there is as much capacity as possible to store more water when it rains again. You can do this by watering your plants and garden, topping up ponds, or using it to wash down your patio. If you have a reasonably well-drained garden, you could consider building a raingarden for the water to flow into.
We'll also contact you by email occasionally with short surveys to find out how you're getting on with your water butt and draining them before rainfall to help inform future similar projects in Chard and beyond
When you order a water butt from us you acknowledge that:
We only accept orders when we've checked them.
You will have until 27 September to order your water butt from the time you receive your letter, after which the order form will expire.
We will contact you to confirm we've processed and accepted your order.
We may reject your order.
We have only offered the water butts to selected properties. If you have not received a promotional letter, you are not eligible to receive a free water butt.
We may also reject your order due to the limited number of water butts available. Each household may only order up to two water butts. Water butts are offered on a first come, first serve basis. If we run out of water butts, we will let you know as soon as we can.
We're not responsible for delays in delivery.
You will be provided with an estimated date of delivery once your order is confirmed. If the delivery of your water butt is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. You may contact our Chard Water Butts Pilot team at chardwaterbutts@wessexwater.co.uk to cancel your order if the delivery is delayed, but this is your only recourse for delay.
Water butts can vary slightly from their pictures.
A water butt's true colour may not exactly match that shown on your device.
The water butt offered is one size only.
About the water butt:
- 200-litre capacity
- lid, tap and stand included
- downpipe divertor kit is included – 508mm long, which fits standard 68mm round plastic downpipes, or 65mm square plastic downpipes
- height (including the stand) is 1216mm and diameter is 680mm
- made from recycled plastic in the UK.
Check your property in advance of ordering to ensure that you have the space available to install your water butts before ordering.
What if you change your mind?
You have a legal right to change your mind about your agreement to participate in the pilot project. This is subject to some conditions, as set out below:
The deadline for changing your mind:
If you change your mind about participate in the pilot project, you must let us know no later than 14 days after the day we deliver your water butt. Contact us at chardwaterbutts@wessexwater.co.uk.
You may return the water butt at your own cost.
You may return the water butt to us within 14 days of telling us you have changed your mind. We will not accept the return of water butts after 14 days. Notify us of your return by emailing us at chardwaterbutts@wessexwater.co.uk - you will need to provide your order reference number, which will be included in your order confirmation email.
You will then need to send the water butt back to us using an established delivery service at your own cost. You should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. We are unable to collect any unwanted water butts from you.
Alternatively, you can take it to our Little Canford depot at Wessex Water Services Limited, Ham Lane, Wimborne, Dorset, BH21 7LR
If there is something wrong with your water butt:
If you think there is something wrong with your water butt within 6 months of your order, you can contact our Chard Water Butts Pilot team at chardwaterbutts@wessexwater.co.uk.
We use your personal data as set out below and in our Privacy Notice.
We’ll need to use your name and address to make sure we deliver your water butt to the right place and person.
We will use your email address to notify you that we have accepted your order and to contact you the day before we deliver to confirm delivery.
We will add your email address to the customer contact details we hold about you so we can contact you to ask how successful your water butt usage has been, send you surveys, and to provide heavy rainfall forecasts to notify you when to drain down your water butt. If you don’t want to receive these emails you can opt out at any time by emailing optout@wessexwater.co.uk with the subject line ‘Chard Water Butt Pilot contact’ and providing your name and postcode. More information about how we use any personal data you give us and your rights is set out in our website Privacy Notice.
If you have any complaints or issues regarding your water butt:
Our Chard Water Butts Pilot team is available at chardwaterbutts@wessexwater.co.uk. They will do their best to resolve any problems you have with us or your water butt.
Liability Disclaimer
Water butts provided to you under the Chard Water Butts Pilot project are provided on an as-is basis and at your own risk. Once you have received the water butt(s), any installation, maintenance, upkeep, repair and disposal of the water butt(s) is your responsibility. Wessex Water disclaims all liability and assumes no responsibility for any damages or losses arising from your use or misuse of the water butt(s), including any damage to personal property or injury to any person.