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Your visit

Education centre

<div style="border: 2px solid #08080D; border-radius: 12px; background-color: #F7F7F8; text-align: center;"> <p>Please note, our Avonmouth site is only suitable for ages 14+</p> </div><br>

Your booking

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Every customer matters

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Every customer matters

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Every customer matters

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Every customer matters

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Every customer matters

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Every customer matters

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Every customer matters

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Every customer matters

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Every customer matters

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Every customer matters

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You may be eligible for the following:

Switch to a water meter

<div class="c-related-content-card"> <a href="/water-meters/switch-to-a-water-meter class="c-related-content-card__link" ,="" tabindex="-1"> <div class="c-related-content-card__content"> </div> <div class="c-related-content-card__footer"> <div class="c-related-content-card__title"> <p class="c-related-content-card__heading"> Switch to a meter </p> <svg class="c-related-content-card__button-icon" aria-hidden="true" focusable="false"> <use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#arrow-right--round"></use> </svg> </div> <p>It's free to switch to a meter and on average customers save £100 per year. And with our money back guarantee switching to a meter is risk free.</p> </div> </a> </div>

Flexible payment plan

<p>You can pay less than you need towards your water bill for an agreed period of time and catch up on payments later.</p> <p>To talk to us about moving to a flexible payment plan</p> <p>Call: <a href="tel:0345 600 3 600">0345 600 3 600</a></p><p>(Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm) </p>

Payment break

<p>If you have had a change in circumstance, a payment break can help.</p> <p>Call: <a href="tel:0345 600 3 600">0345 600 3 600</a></p><p>(Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm) </p>

Discount for low income pensioners

<p class="intro">If you're a pensioner, you could be entitled to a discount on your water and/or sewerage bill.</p> <p><a href="/bills-and-accounts/help-to-pay-your-bill/discount-for-low-income-pensioners" class="c-button c-button--brand" > More about our discount for low income Pensioners</a></p> <hr />

Bill cap scheme - WaterSure

<p class="intro">We can cap your water bill if you are on a water meter, use a lot of water for reasons you can't control and receive certain income-related benefits.</p> <p><a href="/bills-and-accounts/help-to-pay-your-bill/bill-cap-scheme-watersure" class="c-button c-button--brand" >More about WaterSure Plus</a></p> <hr />

Using benefits to pay - Water Direct

<p class="intro">If you are behind on your water bill and receive benefits we can take payments directly from your benefits under Water Direct.</p> <p><a href="/bills-and-accounts/help-to-pay-your-bill/water-direct-using-benefits-payments" class="c-button c-button--brand" >More about Water Direct</a></p> <hr />

Reduced bill - Assist

<p class="intro">Apply for Assist to receive a reduced bill based on your ability to pay</p> <p><a href="/bills-and-accounts/help-to-pay-your-bill/reduced-bill-assist" class="c-button c-button--brand" >More about Assist</a></p> <hr />

Debt support - Restart

<p class="intro">Apply for Restart if you are in debt and need setup a repayment plan</p> <p><a href="/bills-and-accounts/help-to-pay-your-bill/debt-support-scheme-restart" class="c-button c-button--brand" >More about Restart</a></p> <hr />

Sorry you are not eligible for any of help paying schemes

To talk to us about other ways we can help

Call: 0345 600 3 600

(Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm)

Independent advice

You may be able to to get free independent advice.

Debt and budget advice can help you boost your income, manage your money and deal with debt.

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Guidance for incidents

Guidance for incidents

You may be eligible for the following:

Switch to a water meter

Flexible payment plan

Payment break

Discount for low income pensioners

Bill cap scheme - WaterSure

Using benefits to pay - Water Direct

Reduced bill - Assist

Debt support - Restart

Sorry you are not eligible for any of help paying schemes

Independent advice