Get in touch

Tell us why you are getting in touch, and we will provide you with the information you need and the contact details of the relevant team.

Contact us about...

What are you contacting about
Tell us you are moving

<div class="c-rte c-rte--black"><p>Our online form is the easiest way to tell us you are moving.</p></div>

Moving home

Moving

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; text-align: center; color: white"><h3 style="color: white;">Tell us you are moving</h3><p>If you’re moving home, you can to set up, update or close your account online.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/tell-us-you-are-moving"><span class="c-button__inner">Tell us you are moving</span></a></div></div> <br>

Your bill

Your bill

<div class="c-rte c-rte--black"><p>Paying your bill should be hassle free, which is why we offer you a <a href="/bills-and-accounts/ways-to-pay-your-bill"> variety of payment options.</a> Find information or advice about <a href="/bills-and-accounts/our-charges">our charges</a>, a <a href="/bills-and-accounts/unusually-high-bill">high bill</a>, or <a href="/bills-and-accounts/help-to-pay-your-bill">problems paying</a></p></div><br>

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; text-align: center; color: white;"><h3 style="color: white;">Set up or amend a Direct Debit</h3><p>The easiest way to set up or amend a Direct Debit is by completing our online form.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/pay-by-direct-debit/"><span class="c-button__inner">Pay by Direct Debit</span></a></div></div> <br>

<div class="c-rte c-rte--black"><div style="border: 5px solid #F1F1F1; border-radius: 12px; background-color: #F1F1F1; padding: 20px; text-align: center;"><h3 style="color: #3252a0;">Pay by Direct Debit</h3><p>Choose a payment day that suits you.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/pay-by-direct-debit/"><span class="c-button__inner">Pay by Direct Debit</span></a></div></div> <br>

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; color: white; text-align: center;"><h3 style="color: white;">Our support schemes</h3><p>Use our eligibility checker to find out what tariffs you can apply for.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/help-to-pay-your-bill/"><span class="c-button__inner">Check your eligibility</span> </a></div></div> <br>

Help with your bill

Help with your bill

<div class="c-rte c-rte--black"><p>If you need help paying your bill, we are here for you – learn about the support we offer through <a href="/bills-and-accounts/help-to-pay-your-bill"> our schemes and tariffs.</a><p></div>

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; color: white; text-align: center;"><h3 style="color: white;">Our support schemes</h3><p>Use our eligibility checker to find out what tariffs you can apply for.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/help-to-pay-your-bill/eligibility-check/"><span class="c-button__inner">Check your eligibility</span> </a></div></div> <br>

Your water meter

Your water meter

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; color: white; text-align: center;"><h3 style="color: white;">Send us a meter reading</h3><p>You can send us a meter reading online if we have estimated your bill.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/water-meters/submit-a-meter-reading"><span class="c-button__inner">Send a reading</span></a></div></div> <br>

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; color: white; text-align: center;"><h3 style="color: white;">Switch to a water meter</h3><p>The easiest and quickest way for you to apply for a water meter is using our online form.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/water-meters/switch-to-a-water-meter"><span class="c-button__inner">Switch to a meter</span></a></div></div> <br>

Online account

My online account

<div class="c-rte c-rte--black">If you would like to manage your account, pay and view your bills online, our easy to access online account is the easiet way to do this.</div> <div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; color: white; text-align: center;"><h3 style="color: white;">Set up an online account</h3><p>With an online account, you can pay your bills, view and download copies of your bills, change your details and go paperless.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/help-to-pay-your-bill/eligibility-check/"><span class="c-button__inner">Sign up or log in</span></a></div></div>

Tell us about a bereavement

Bereavement

<div class="c-rte c-rte--black"><div style="border: 5px solid #007EA8; border-radius: 12px; background-color: #007EA8; padding: 20px; color: white; text-align: center;"><h3 style="color: white;">Tell us about a bereavement</h3><p>Completing our online form is the easiest way to notify us of your bereavement.</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="/bills-and-accounts/bereavement"><span class="c-button__inner">Let us know about a bereavement</span></a></div></div>

Billing contact details

Contact our billing team

<div class="c-rte c-rte--black"><p>If you have a question about your Direct Debit, if your account is in credit or you would like to update the name or contact details on your account, the quickest way to do this is by our Live Chat team.<p></div>

<div class="c-rte c-rte--black"><p>If you have any questions about your online account or having difficulties logging in or creating an account, please contact us.<p></div>

<div class="c-rte c-rte--black"><p>If you have a question about our help schemes or a question about an existing scheme that you’re on, please contact us to discuss your options, our team are happy to help you<p></div>

<div class="c-rte c-rte--black"><div style="border: 5px solid #F1F1F1; border-radius: 12px; background-color: #F1F1F1; padding: 20px; text-align: center;"><h3 style="color: #3252a0;">Chat to us</h3><p>Chat available Monday to Friday, 8am to 6pm (excluding bank holidays).</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" data-synthetix-trigger="TEST_skill_1_inline_help" href="#"><span class="c-button__inner">Start a chat</span></a></div></div>

Call us

<br><div class="c-rte c-rte--black"><p>We typically answer our calls in under 60 seconds</p><p><span class="intro"><a href="tel:03456003600">0345 600 3 600</a></span></p><p><ul style="padding-left:10px;"><li>Monday to Friday – 8am to 6pm</li><li>Saturday – 9am to 1pm</li><li>Sunday and bank holidays – closed</li></ul></p><p>Our busiest and longest wait times are between 10am and 12pm on weekdays and during our Saturday hours</p><h4>British Sign Language (BSL) and text calling</h4><p>Talk to us through a <a href="/british-sign-language#SignLive">qualified online BSL interpreter</a> or using our <a href="/british-sign-language#Relay">text relay service</a></p></div>

<div class="c-rte c-rte--black"><p>We may record telephone calls to our contact centres for quality, security and training purposes.</p><p>Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider.</p></div>

Feedback and complaints

Feedback and complaints

<div class="c-rte c-rte--black"><div style="border: 5px solid #007ea8; border-radius: 12px; background-color: #007ea8; padding: 20px; color: white; text-align: center;"><h3 style="color: white">Make a complaint</h3><p>Our simple complaints procedure explains how to make a complaint and how we will ensure it is dealt with promptly</p><a class="c-button c-button--font-heading c-button--brand c-button--bg-color-brand-seven" href="https://feedback.wessexwater.co.uk/"><span class="c-button__inner">Complaints procedure</span> </a></div></div> <br>

Make an enquiry

Still need help?

<div class="c-rte c-rte--black"<p><span class="intro">If your question isn't answered above make an enquiry.</span></p></div><br>

Report it online...

Report a water problem

First lets see if that's our issue.