Water Use Survey
Help us to plan for the future and receive a £50 Marks & Spencer or Amazon voucher.
As a customer living in an unmetered property, you have been invited to help us to plan for future water needs in your local community.
To do this we need to accurately forecast future demand so that we can ensure we have reliable water supplies for your area in 25 years’ time.
An important part of our forward planning is understanding how customers living in unmetered homes use their water. It involves homes like yours, which pay non-metered (unmeasured) charges having a monitor installed. The monitor is not used for billing purposes but helps us to understand water use in your area.
I’d like to invite you to take part in this ongoing Water Use Survey.
Taking part in our survey will not affect your water charges. Your bill will continue to be based on the rateable value of your home and this will not change.
How do I get involved?
To get involved and help us forecast future demand, you simply need to sign up – we will do the rest!
You will continue to pay unmetered charges but the installation of a monitor will enable us to learn how much water customers on unmetered charges actually use.
Together, with the data we have from customers living in metered properties, we can calculate more accurately the average amount of water used per person across the entire region.
If you sign up, we will arrange for one of our technicians to fit the monitor. You don’t need to do anything else. Once it is installed, you will receive a £50 voucher as a thank you.
Looking after your data
The data we receive from the monitor installed will be both confidential and anonymous and will be stored in accordance with the General Data Protection Regulation.
We will collect the data monthly from the monitor installed using a data logger connected to it. To find out more how we use your personal information, please see our privacy policy.
You will find some frequently asked questions below.
If you are happy to take part, sign up today.
Contact details
If you have any questions or need to contact us please email us.
Sign up to help us plan for the future
To help us plan for the future and to give your consent to a monitor being installed at your property, please complete this form to us.