What to do if you have spotted a leak

What you should do and who you should contact depends on where the water is coming from.

Leaks in a public area

If the leak is in a public area, such as the road or pavement, the leak is most likely on our pipework.

We are responsible for repairing leaks on our pipes.

Please report a leak in a public area to us.

Leaks outside your property but on your land

A leak right outside your property is most likely on your private supply pipe.

You are responsible for getting a leak on this pipe repaired.

Although you are responsible, we can offer guidance and answer any questions you might have.

Find out what to do if there is a leak outside your property but on your land.

Leaks inside your home

If the leak is inside your home, it is most likely coming from your internal plumbing.

You are responsible for getting leaks on pipes or fittings inside your home repaired.

Find out what to do if there is a leak inside your property.

If you’re not sure where the leak is

If you think you have a leak but are unsure where it is, see our advice on checking for leaks.

This will help you find the leak so that you know what to do next.